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Pickup, Delivery & Returns

Choose in-store pickup through our website or delivery through DoorDash.

Choose How You’d Like to Shop

Pick up at our Norfolk store or order delivery through DoorDash.

IN-STORE PICKUP

Browse the products on our website and select In-Store Pickup at checkout. Wait for your pickup confirmation before coming to the store.

DELIVERY THROUGH DOORDASH

Use our DoorDash link to see the items available for delivery and complete your order there. DoorDash will show delivery availability, fees, and timing at checkout.

We package orders discreetly. Adults 18+ only.

Payment Information

Pay through PayPal at checkout

Our online checkout is processed through PayPal. PayPal may offer additional payment options on its checkout screen, depending on availability. Any available payment options and your order total are shown before you submit payment. Your order is processed after payment is authorized. For payment questions, please contact us through our Contact page.

Returns & Refunds

All sales are final.

For health, safety, and hygiene reasons, all sales are final, no returns, exchanges, or refunds, including unused or unopened items, except where required by law. Please choose carefully and ask us anything before you buy.

DoorDash Orders

Orders placed through DoorDash are placed and paid for on DoorDash. DoorDash shows item availability, delivery fees, and estimated timing at checkout. For delivery updates or help with a DoorDash order, use the support option in the DoorDash app. For product questions, contact Got It Video before ordering.